Terms & Conditions

Effective Date: 11-11-2025
Welcome to Melaolor (“we”, “us”, “our”). By accessing or using our website https://melaolor.com (“Site”), you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing or purchasing from our Site, you:

  • Agree to comply with these Terms & Conditions.
  • Confirm that you are at least 18 years old or accessing the Site under parental supervision.
  • Agree to follow all applicable laws and regulations.

If you do not agree with any part of these terms, please do not use our Site.

2. Use of Website

You agree not to:

  • Use our Site for any illegal or unauthorised purpose.
  • Try to hack, damage, or disrupt our website systems.
  • Copy, distribute, modify, or misuse any content from our Site.
  • Interfere with the security features or payment systems.

We reserve the right to block or ban any user violating these terms.

3. Products & Descriptions

We aim to display accurate product details, including images, descriptions, colors, and pricing. However:

  • Colors may vary slightly due to screen differences.
  • We do not guarantee 100% accuracy of all information.
  • We reserve the right to correct errors, update product details, or modify listings at any time.

4. Pricing & Payments

  • All prices displayed on our Site are in INR (₹) unless stated otherwise.
  • We reserve the right to change prices without prior notice.
  • You must provide accurate payment details when making a purchase.
  • We use secure third-party payment gateways, and your payment information is processed safely.

In case of pricing errors, we may cancel or revise the order after notifying you.

5. Order Acceptance & Cancellation

Your order is considered accepted only when:

  • We confirm your order via email/SMS/WhatsApp, AND
  • The order is successfully processed and dispatched.

We may cancel orders due to:

  • Product unavailability
  • Pricing errors
  • Payment failure
  • Fraud detection or suspicious activity
  • Incorrect address or contact information

Customers may cancel an order only before it is shipped.

6. Shipping & Delivery

By placing an order:

  • You agree to provide correct and complete delivery details.
  • Delivery timelines provided on the Site are estimates, not guarantees.
  • Delays may occur due to logistics, weather, or courier issues.

Please refer to our Shipping Policy for complete details.

7. Returns, Refunds & Replacements

Our Refund Policy applies to:

  • Damaged products
  • Wrong products
  • Missing items
  • Items not as described

You must provide an unboxing video as proof.

For full guidelines, please read our Refund Policy page.

8. Intellectual Property Rights

All content on our Site—including text, graphics, logos, images, designs, and product photos—is the property of Melaolor and protected under copyright laws.

You may not:

  • Copy
  • Sell
  • Modify
  • Repost
  • Distribute
  • Use any content without written permission from us.

9. User Accounts

If you create an account:

  • You are responsible for maintaining the confidentiality of your login details.
  • You agree not to share your account with anyone.
  • We are not responsible for losses caused by unauthorized access to your account.

We may suspend or delete accounts found violating policies.

10. Limitation of Liability

We are not responsible for:

  • Any indirect, incidental, or consequential damages.

  • Losses due to courier delays or third-party service providers.

  • Technical issues such as website downtime or errors.

Your use of our Site is at your own risk.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for:

  • Their content
  • Their privacy practices
  • Any loss or damage caused by visiting them

Please review their own terms and policies carefully.

12. Privacy

Your use of our Site is also governed by our Privacy Policy, which explains how your data is collected and used.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.
The updated version will be posted on this page with the “Last Updated” date.

Continued use of the Site means you accept the revised terms.

14. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, you may contact us at:

📧 Email: support@melaolor.com
📞 Phone/WhatsApp: +919990505169
📍 Address: Arogya Jyoti Enterprises Private Limited
House No. C-2/34 Budh Vihar Phase-1 New Delhi, Shop No. 2, 110086 New Delhi Delhi, India