Privacy Policy

Effective Date: 11-11-2025

1. Introduction

Welcome to Melaolor (“we”, “us”, “our”). We are committed to protecting the privacy and security of the personal data we collect from visitors to our website https://melaolor.com (the “Site”) and our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or purchase our products.

By accessing or using the Site, or by placing an order through the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect different types of information depending on your interaction with our Site. This includes:

2.1 Personal Data You Provide:

• Name, billing address, shipping address, email address, phone number, order history.
• Payment information (e.g., credit/debit card details, UPI information) – note: payment data may be processed via third-party payment processors and we do not store full payment card data on our servers.
• Account login credentials (if you create an account).
• Communication data (e.g., messages, support requests you submit).
• Marketing preferences (whether you wish to receive promotional emails).

2.2 Automatically Collected Information:

• Device information (e.g., IP address, browser type, operating system, device identifiers).
• Usage data (pages visited, time spent on pages, links clicked).
• Cookies and similar technologies (see Section 5).

2.3 Information from Third Parties:

• We may receive information from third-party services (e.g., analytics, advertising networks).
• If you link or log in via social media or other third-party services, we may receive certain information from those services.

3. How We Use Your Information

We use the information collected for the following purposes:

• To process and fulfil your orders, deliver products, manage returns.
• To communicate with you about your account, orders, support requests.
• To improve our Site, products and services — analysing usage patterns, identifying trends.
• To personalise your experience (e.g., customised offers, product recommendations).
• To send you marketing communications (if you have opted in) about promotions, new products, offers.
• To detect, prevent and address technical issues, fraud or other malicious activity.
• To comply with legal obligations and protect our rights.

4. Disclosure of Your Information

We may share your information in the following circumstances:

• With service providers who perform functions on our behalf (e.g., shipping, payment processing, email sending, hosting).
• With third-party advertising partners and analytics providers (subject to your consent where required).
• To comply with legal obligations (e.g., court orders, law enforcement).
• To protect and defend our rights or property, safety of our users or the public.
• In connection with a merger, acquisition or sale of assets (in which case your data may be transferred as part of that business transaction, subject to confidentiality).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and enable features such as remembering login details, analysing site usage and delivering tailored advertising.

You can manage your cookie preferences via your browser settings or via any cookie-preference banner we provide. Disabling cookies may impact the functionality of the Site.

6. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When no longer needed, we will securely delete or anonymise your data.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, use, alteration or destruction. However, no method of transmission over the internet or electronic storage is 100 % secure; we cannot guarantee absolute security.

8. Your Rights

Depending on your location and applicable law, you may have rights including:

• Accessing the personal information we hold about you.
• Correcting or updating your information.
• Deleting your information (subject to legal or contractual restrictions).
• Restricting or objecting to our processing of your data.
• Withdrawing your consent to processing (where we rely on consent).
• Receiving a copy of your information in a structured, commonly-used format (data portability).

To exercise these rights, please contact us (see Section 10). We will verify your identity before responding.

9. International Transfers

If you are located outside India, note that your personal data may be transferred to, stored, and processed in India or other jurisdictions. By using the Site, you consent to this transfer, storing and processing.

10. Contact Details

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Email: support@melaolor.com
Phone/WhatsApp: +919990505169
Address: Arogya Jyoti Enterprises Private Limited
House No. C-2/34 Budh Vihar Phase-1 New Delhi, Shop No. 2, 110086 New Delhi Delhi, India

11. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors under 18. If we become aware that we have collected such information, we will take steps to delete it.

 

Thank you for trusting Melaolor with your personal information. We appreciate your business and strive to protect your privacy and provide you with a positive experience.